SERVICES

Notification

Notification is designed according to the unique characteristics and needs of each case. Together with class counsel, we design a plan to maximize return on investment for the demographic profile of the class members. Whether it is direct notice, secondary notice through media sources, websites, or point of purchase displays, we have the experts to execute the plan professionally and efficiently.

Processing

We are experts in process engineering. Our goal is to efficiently receive complete and accurate claims from class members and then to accurately validate those claims. Our success in achieving these objectives is directly correlated to the design and execution of the notification plan. If claimants are clear on what is required to file a claim, and they perceive the process and time investment to be proportional to the potential benefit, there is a higher likelihood a claim will be made.

Quality is ensured using a variety of methods:

• Bar coding claims with a unique identifier
• Batching claims
• Peer to peer sign-off on data manipulation
• Third party auditing of allocation calculations
• Performance objectives, and a reporting schedule, ensure expectations of class counsel and the court are met throughout the administration.

 

Distribution

Our goal is to direct settlement assets to approved claimants accurately and efficiently. Our processes include fraudulent claim reviews and third party auditing of our allocation methodology.

Reporting

Custom reporting is tailored to meet the unique requirements of each class action.